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Return merchandise

If you have an item to return, you must have your order number, item or product ID, and the method of payment used during your purchase. Please note that our return policy is 5 business days from the date of shipment and the item must be unopened and unused.

Note: You can use the form below to request return merchandise authorization if the item has not been used. For returnable items, we will charge a 1% re-stocking fee. Please note that most reagents cannot be returned especially customized reagents or special order. Call or email customer service to make sure that your item can be returned.

 

Customer Service

Reagentmasters.com

customerservice@reagentmasters.com

702-900-1496